Warranty

• Ecogenix warrants the original purchaser that your eco-genix product shall be free from defects in materials and workmanship under normal use for a period aforementioned.
• Ecogenix does not warrant the operation of the product will be uninterrupted or error-free.
• Ecogenix is not responsible for damage arising from failure to following instructions relating to the product's usage.

A Warranty Service Order must be requested from eco-genix within Warranty Period from the date of receipt of shipment. To request a Warranty Service Order, contact eco-genix Service Team at support@eco-genix.com

To obtain warranty service, you must deliver the product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by eco-genix. In accordance with applicable law, Ecogenix may require the customer to furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. It is likely that such data, software, or other materials will be lost or reformatted during service, and eco-genix will not be responsible for any such damage or loss.

This Limited Warranty applies only to the product manufactured by or for eco-genix, which can be identified by the "eco-genix" trademark, trade name, or logo affixed to it. The Limited Warranty does not apply to any (a) Damage due to acts of nature or God, for example, lightning strikes, tornadoes, and the like; (b) Negligence; (c) Commercial use; (d) Modifications to any part of the Product; (e) Damage caused by use with non-eco-genix products; (f) Damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (g) Damage caused by operating the Product outside the permitted or intended uses described by eco-genix or with improper voltage or power supply; or (h) Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of eco-genix. Recovery and reinstallation of software programs and user data are not covered under this Limited Warranty.

No eco-genix reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

Except to the extent prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) shall be limited in duration to the duration of this limited warranty. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.

Except to the extent prohibited by applicable law, eco-genix shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when eco-genix has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental, or consequential damages, so the above limitation or exclusion may not apply to you.